Refund and cancellation policy
How to cancel, when you get money back, and how long it takes.
Cancelling a subscription
You can cancel a self-serve subscription at any time in workspace settings → billing. Cancellation takes effect at the end of the current billing period; you keep full access until then, and we do not bill you again.
Annual and Enterprise subscriptions follow the notice period on your order form.
When we refund
- First 14 days of a new paid subscription — full refund, no questions.
- Duplicate or incorrect charge — full refund of the excess within 5 business days.
- Extended outage that breaches the SLA — service credit under the SLA, or a pro-rata refund where credit is not usable.
- Annual plan cancelled mid-term for cause attributable to us — pro-rata refund of the unused months.
When we do not refund
We do not refund partial months on monthly plans, unused seats on an annual plan cancelled for convenience, one-time implementation and migration fees once work has started, or usage-based charges already incurred — API calls, SMS, e-signature and document verification.
How to request and how long it takes
Write to billing@redesk.ai from the email on the account, with the invoice number. We acknowledge within one business day and decide within five.
Approved refunds go back to the original payment method. Cards and UPI usually settle in 5–7 business days; bank transfers and NEFT in 7–10. Your bank controls the final timing.
We would rather explain it than have you guess.