The paperwork, in plain language

You may not use ReDesk to do anything unlawful, harmful, or that puts other customers at risk. Specifically, you may not:

• Upload malware, or attempt to gain unauthorised access to any system, account or data.
• Probe, scan or load-test the platform without written permission. Contact security@redesk.ai to arrange a test window.
• Send unsolicited bulk messages through ReDesk messaging or notification features.
• Upload content you do not have the rights to, or that infringes anyone's intellectual property.
• Misrepresent a design output, savings estimate or certification as reviewed or approved when it was not.
• Scrape the platform, or resell access to it, without a written reseller agreement.
• Circumvent usage limits, rate limits or entitlement checks.

API access is subject to published rate limits. Sustained traffic above your plan's limit may be throttled. Automated agents must identify themselves with a descriptive user agent and respect 429 responses with backoff.

Site photographs and installation evidence often contain people and property. Only capture what the job requires, tell people why you are capturing it, and do not upload images of anything unrelated to the project record.

We will usually contact you first and give you a chance to fix the problem. Where there is an immediate risk to the platform, to other customers, or to safety, we may suspend access without notice and tell you afterwards.

Report abuse to abuse@redesk.ai.